Philippa Fairbrother

Many organisations still approach motivation as though one solution fits everyone. More money. A team lunch. An employee of the month award. A well-being initiative. While those things can certainly help, they're rarely enough to create lasting motivation because motivation is personal.

Whilst responsibility is part of leadership, carrying responsibility for everything is not.

Businesses are finally recognising that kindness is not a “nice to have.” It affects retention, productivity, customer experience and profitability.